Infrastructure & Governance | Ambulatory/Outpatient | Pediatrics

Using survey results to determine if first visit orientation to the ambulatory clinic will improve the patient experience

The question the study posed was “Will providing dedicated time for a patient/family to orient to the clinic during the first appointment impact patient experience survey results?” The initial visit to the clinic is the foundation for a growing relationship between the patient/family and care team. Study results showed a slight improvement in first visit scores in six out of seven categories that were tracked and while it had not been the intent of this study to include no-show rate comparisons, notably 9 of 12 clinics experienced a decline in their no-show rate.

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Culture & Leadership | Infrastructure & Governance

Using Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture

To meet regulatory and accreditation requirements hospitals and health systems have policies and processes in place to respond to patient complaints and grievances. Watch this webinar to learn how Marshfield Clinic Health System implemented processes to maximize complaint capture, provide service recovery, and produce meaningful outcomes for their patients and the organization. The partnership with
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Infrastructure & Governance

Patient experience in outpatient clinics: Does appointment time impact satisfaction?
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Using survey results to determine if first visit orientation to the ambulatory clinic will improve the patient experience

Related content

Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare

Using Unsolicited Patient Complaints to Improve Patient Outcomes and Organizational Culture

Patient experience in outpatient clinics: Does appointment time impact satisfaction?

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Using survey results to determine if first visit orientation to the ambulatory clinic will improve the patient experience