“Anyone can co-design?”
Published March 1, 2021
Tara Dimopoulos-Bick, Agency for Clinical Innovation, New South Wales, Australia, shares that one way to enhance the field, and give experience-based co-design the best chance of success, is to pay attention to the capability needs of everyone involved, and build preparedness in the ways of being, knowing and doing.
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Policy & Measurement
Enhancing Post-Visit Communication: A Quality Improvement Initiative
Published August 18, 2024
With grant funding from The Beryl Institute, Briargate Outpatient Specialty Care Clinic at Children’s Hospital Colorado launched a quality improvement project to tackle the decline in patient and family experience scores concerning post-visit communication. By implementing targeted interventions, the clinic increased the percentage of families who felt well-informed about handling questions after visits from 72%
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Policy & Measurement
The Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings
Published August 8, 2024
Research suggests that insights from patient narratives – stories about care experiences in patients’ own words – contain information that can be used to improve care. However, assessments of narratives reported by clinical personnel have been mixed.
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Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement
Patient Advocacy Community Connection Call: Effective Practices for Complaint and Grievance Recording and Reporting
Published November 6, 2024
In the ever-evolving landscape of healthcare, patient relations play a crucial role in ensuring a positive patient experience. Effective complaint and grievance recording and reporting are fundamental components of this process, directly impacting patient satisfaction, trust, and overall care quality. Join the Patient Advocacy Community for an insightful discussion of effective practices for managing patient
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events