Three Things Healthcare Can Learn from Leading Service Industries
Paul Westbrook, Vice President Patient Experience, Inova Health System, provides three things healthcare can learn from leading service industries. Along with leadership and staff engagement as leading indicators to achieving superior levels of consistent service, service also has to be unique, memorable and personal.
Related content
-
Culture & Leadership | Staff & Provider Engagement
Aligning Volunteer Programs with the Changing Landscape of Healthcare
Volunteerism in healthcare is an ever-changing landscape that requires assessment and realignment to ensure programs and needs within the health system remain relevant. In this session, participants will learn how to proactively participate in health system goals, the process for assessing and tracking their program efficacy, and how to align volunteer impact directly to the
Learn more -
Culture & Leadership | Staff & Provider Engagement
Volunteers: The Key to Patient and Employee Satisfaction
In the turmoil created by the pandemic, volunteer services in healthcare was turned upside down, but this chaos also provided us the opportunity to recreate how volunteers are viewed throughout healthcare. Lehigh Valley Health Network has coordinated the efforts of volunteer services, patient experience and colleague engagement, resulting in an elevated perception of volunteers and
Learn more -
Culture & Leadership | Infrastructure & Governance
Pitching Your Experience Strategy to the C-Suite
You may be new in your role as a Patient/Human Experience leader or you have worked hard to become in the field. Now, you want to share your insights and knowledge, starting with convincing the C-suite about the importance of Human Experience and how valuable an focus on experience would be in your organization. Maybe
Learn more