Volunteer Management 101
Published January 1, 2010
Eileen McConville, MBA, CAVS, Director, Volunteer & Auxiliary Services, New Hanover Regional Medical Center
In this webinar, participants will: Assess existing programs Develop recruiting & retention strategies Develop new positions Develop strategies for engaging staff to effectively work with volunteers
*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).
Related content
-
Culture & Leadership | Infrastructure & Governance
Aligning Experience to Drive Scalable, Sustainable Change
Published June 10, 2025

Complimentary – In today’s complex healthcare landscape, turning insights into meaningful action is critical. This webinar explores how experience alignment tools like journey maps, service blueprints, and prioritization frameworks can uncover hidden risks, align diverse stakeholders, and spark lasting transformation. Attendees will learn how these tools connect clinical, operational, and digital touchpoints, creating a clear,
Learn more -
Infrastructure & Governance | Staff & Provider Engagement
Reducing LWBS Through Operational Excellence in the ED
Published June 16, 2026
Explore how a multidisciplinary team improved Emergency Department flow, communication, and patient experience. By addressing inefficiencies through collaborative redesign, the initiative achieved a sustained drop in “left without being seen” (LWBS) and better patient feedback. This webinar offers data-driven, replicable methods to optimize operations and enhance the ED experience for both staff and patients. Speakers:
Learn more -
Infrastructure & Governance
Volunteer Leadership During a Pandemic
Published February 16, 2021
Hear ideas for new or different volunteer positions that leaders can propose to their hospital administration.
Learn more