Patient Experience: Improving Volunteer Retention & Patient Care Delivery
Chris Perez, Patient Experience Manager, Carolinas HealthCare System – Charlotte, NC
In this webinar, participants will:
- Be equipped to work collaboratively with their respective Patient Experience teammates to place volunteers in roles that meet the needs of the patients served.
- Be able to develop volunteer service descriptions that reflect the volunteer’s role in the patient experience.
- Be equipped to improve volunteer retention by ensuring volunteers understand their role in the patient experience.
*This resource was originally developed by the Association for Health Care Volunteer Resource Professionals (AHVRP) prior to AHVRP integrating with The Beryl Institute in July 2020. This webinar does not offer Patient Experience Continuing Education Credit (PXE).
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Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Patient Experience: Improving Volunteer Retention & Patient Care Delivery
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