Family and Patient Centeredness Remix: Addressing the Cultural and Linguistic Gap in Small Bites

Natasha Curtis, MA, CHI, Language Access Services Consultant, Interpreter and Trainer, Lingua Nexus, LLC
This presentation will explore the main ingredients of an effectual hospital-based Language Access Program that targets communication and cultural competence as two decisive elements that influence diverse patient experience and choice, as well as impacts safety and cost of care. Practical and easy-to-implement tips will provide participants with feasible action steps.
Related content
-
Culture & Leadership | Infrastructure & Governance
Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
Join Jason Wolf and Stacy Palmer, authors of Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, for a conversation on transforming the human experience in healthcare. At its core, healthcare is human beings caring for human beings—yet the complexities of quality, safety, service, cost, and outcomes often pull organizations in different directions.
Learn more -
Culture & Leadership
Why Human Experience Matters
As we close the 11th volume of Patient Experience Journal and a pivotal year for experience efforts globally, it provides a moment of pause, of reflection, and an opportunity to return to purpose. As a publication accessed in over 220 countries and territories around the world, I am heartened by the fact that what is shared on these
Learn more -
Culture & Leadership | Staff & Provider Engagement
Using Gratitude to Elevate the Human Experience
In this webinar, the presenters will share how they developed a Gratitude Report as a part of Southcoast Health’s grateful patient program using positive patient feedback, comments, and stories to recognize caregivers that embody the values and service behaviors. The Gratitude Report is a list of employees’ names that have been mentioned by patients and
Learn more