Building Dream Teams: Improve the Patient Experience with High Functioning Teams
Published November 3, 2015
Presenters from UCLA Health include:
Shola Richards, Director of Training
Sheridan Dodge, Training Specialist
Clayton Vetter, Training Specialist
Many of today’s overworked healthcare teams are in dire need of tips for improving their emotional intelligence and a refresher on how to play nicely together. High functioning teams anticipate each other’s needs, take ownership of their decisions, adapt to change, and work together to create a positive environment that encourages open and direct communication. This webinar explores the methodology and techniques used in UCLA Health’s successful Teamwork Training. Participants will gain hands-on tools for developing their own specialized team building training and encourage energy about their own teams in a way that has the potential to foster meaningful change and lead to a sustainable culture shift for their entire organization.
Related content
-
Culture & Leadership | Patient Family & Community Engagement | Staff & Provider Engagement
A System-Wide Transformation in Human Experience at NSW Health
Published August 19, 2025

Complimentary – Join Anne Marie Hadley, Chief eXperience Officer at NSW Health, for an inspiring conversation. Four years ago, we set out on a bold journey with consumers, carers, families, staff and volunteers to co-create Elevating the Human Experience, a unifying vision that placed kindness, dignity, and compassion at the heart of healthcare across NSW
Learn more -
Culture & Leadership | Infrastructure & Governance
ED Patient Loyalty Scores Nearly Double Through an Innovative Patient Navigator Role
Published September 11, 2025
The ED clinical patient navigator (PN) role addresses experience gaps related to wait times, communication, teamwork, and personalized care during visits. By creating a patient experience value stream map, we identified the need for the PN role, focusing on patients at risk for negative experiences. The PN customizes interventions and ensures patients understand their care
Learn more -
Culture & Leadership
YCX: How Three Letters Impacted Culture, Engaged Leaders, and Drove Results
Published May 7, 2025

By Brent A. Grunig, Communications & Training Consultant, The Southeast Permanente Medical Group The Southeast Permanente Medical Group (TSPMG) named 2023 as the “Year of Care Experience”— or YCX. What started out as an idea for a year-long campaign ended up becoming an overwhelming success using a multi-faceted approach across teams and departments within TSPMG
Learn more