Why Patient Experience Matters Now More than Ever: A Call to Action
Published January 10, 2017
Jason A. Wolf, Ph.D., CPXP, President, The Beryl Institute
While today we cannot predict what changes healthcare may face or the ripple effects this will have, we must hold true to the fundamental idea that in healthcare we are human beings caring for human beings in all the richness, diversity and perspective that represents. Join The Beryl Institute’s President, Jason Wolf, for a thoughtful and provocative conversation on what patient experience is, the critical elements we must consider in order to drive its success in an uncertain healthcare environment and the implications and considerations we must be aware of as leaders in ensuring the best in experience for all engaged in healthcare today.
Related content
-
Culture & Leadership | Staff & Provider Engagement
Breaking Down Silos to Recruit, Retain, and Reignite Volunteer Engagement
Published April 21, 2026
Let’s face it – SILOs (Separate Interests with Limited Outcomes) are holding us back. In our teams. In our systems. In our communities. But what if you had the tools to break down those barriers and build bridges that spark real, lasting connection? Join this webinar to explore practical strategies for breaking down silos and
Learn more -
Culture & Leadership
“Leap, and a Net Will Appear”: Leading Teams into the Unknown
Published March 1, 2026
In this episode, Jason Wolf sits down with Laura Wood, Executive Vice President of Patient Care Operations and System Chief Nurse Executive at Boston Children’s Hospital. As a nurse leader, Dr. Wood shares what it takes to lead the nursing operations of one of the world’s top-ranked pediatric hospitals while keeping the human experience at
Learn more -
Culture & Leadership | Staff & Provider Engagement
ONE Sutter Experience of Care, a 3-Step Communication Standard
Published September 25, 2025
Sutter Health’s vision for Destination 2030 includes the ONE Sutter Experience of Care, a communication standard with three simple steps: Warm Welcome, Narration of Care/Service, and Fond Farewell. This approach ensures every person feels seen, heard, and connected throughout their care journey. Speakers • Carole Adell, MHROD | Director, Experience of Care, Sutter Health •
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Why Patient Experience Matters Now More than Ever: A Call to Action
$0.00
ACCESS NOW