CAHPS Imperative to Transform Patients’ Experiences
Katie Owens, MHA, Vice President for HealthStream Engagement Institute
Gregg Loughman General Manager & Vice President, PX Solutions for HealthStream
Did the government ever need to regulate compassionate care? Compliance with CAHPS is a low bar to set for organizational achievement. Our research indicates that cultures dedicated to excellence achieve higher CAHPS performance, levels of workforce engagement and quality of care provided. In essence, committing to not just CAHPS compliance but cultivating patient experience competencies across the continuum of care creates daily opportunities to restore joy.
Related content
-
Policy & MeasurementThe Evolving US Patient Experience Measurement and Reporting Landscape: What’s Next for HCAHPS and Why It Matters
The Patient Experience Policy Forum (PXPF) of The Beryl Institute has had a focus on impacting the US patient experience measurement structure since its founding in 2017. PXPF successes over the years have included interfacing with CMS leadership to advocate for updates and improvement of the CAHPS system, including the HCAHPS survey. Significant changes are
Learn more -
Policy & MeasurementGetting in Front of Potential Harm following Established Safety Protocols
After a concerning patient encounter on the phone, a call center rep followed proper safety protocols to alert her superiors.
Learn more -
Policy & MeasurementListening to the Unsaid: Utilizing Patient-Reported Outcome Measures (PROMs) to Manage the Dental Anxiety of a Special Child
This article is the journey of a dentist who adopted the additional role of a healthcare manager and embarked on a transformative journey to enhance the realm of pedodontics.
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events