Using Measurement and Metrics to Drive Improvement in Ambulatory Care Environments

Join our Ambulatory Care Community for a discussion on what and how organizations measure to best represent the voice of patients. Panelists will discuss why they selected the tools they use and how their organizations most effectively use metrics to impact the human experience.
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Culture & Leadership | Policy & Measurement
Impact of Volunteer Programs: What Are We Measuring and Who Are We Telling?
This webinar serves as a companion piece to our most recent PX Paper, “The Evolving Role of Healthcare Volunteer Programs: Elevating the Human Experience through Generosity and Connection.” The paper was guided by the Experience Framework and shared the voices of volunteers and the professionals who lead them about how culture and leadership, reporting relationships
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Culture & Leadership | Environment & Hospitality | Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement | Quality & Clinical Excellence | Staff & Provider Engagement
A Commitment to Human Experience in Essential Hospitals
A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential hospitals in enhancing the human experience in healthcare. These safety-net hospitals are crucial for providing care to underserved and marginalized communities, addressing complex medical needs and significant socio-economic challenges. Despite facing financial constraints and staff shortages, essential hospitals excel in creating
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Policy & Measurement | Quality & Clinical Excellence
PX Pulse: Consumer Perspectives on Patient Experience in the U.S. – November 2023
The latest release of PX Pulse reveals the items of greatest importance to healthcare consumers remain consistent from the previous quarter, but perspectives on the quality of care and overall experience saw the lowest scores in the last two years. This issue also explores the critical issues of trust, provider relationships and providing feedback to
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