Introduction to The New Existence

Listen as Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute, introduces and moderates a conversation about The New Existence project. With what we are facing in the world today we believe there is no normal to which we can, or should, return. Rather, we are called upon to co-create a new existence for healthcare. For this reason, guided by a global steering team and informed by the voices of our community, The Beryl Institute launched The New Existence project, to define what this will look like; what it will call on us to do in practice, process and policy; and what it will ask of us in moving healthcare forward. This session will provide an overview of the key elements and actions of The New Existence with members of our global steering team and engage participants in a conversation on how we best move forward. Introduction to The New Existence Panelists:
- David McNally, Head of Experience of Care, NHS England & NHS Improvement
- Jennifer Purdy, Executive Director, Veterans Patient Experience, Veteran’s Health Administration
- Nicole Cable, Chief Experience Officer, Innovacare Health Rosie Bartel, Patient Advisor
Related content
-
Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more -
Culture & Leadership | Patient Family & Community Engagement
New Ways to Care
This webinar explores innovative models for best technical care, co-produced with patients and families, and also look at the impact that compassion and kindness can have on clinical outcomes, cost and patient experience. Maureen Bisognano, President Emerita and Senior Fellow, Institute for Healthcare Improvement Presentation slides *Headliner webinars are complimentary. Brought to you by:
Learn more -
Culture & Leadership | Infrastructure & Governance | Innovation & Technology
ED Processes & Improvements: Implementation Best Practices & Outcomes
In this webinar, an Associate Chief Experience Officer, a Program Director, an Analyst, and a consultant will present what they did to improve patient experience outcomes across seven hospitals’ emergency departments which resulted in improved HCAHPS scores in all seven hospitals. The strategic, systemwide process improvements are based on analyses provided through Epic tools and
Learn more