Burnout Tune-up: Help Your Staff by Empowering Patients
Published February 9, 2021
Patti Lael, RN, BSN, CPXP | Clinical Education Specialist, SONIFI Health
Julie Westrick, RN, MSN, CPXP | Clinical Education Specialist, SONIFI Health
Now a year into a global pandemic, clinical staff are facing burnout like never before. In this webinar, SONIFI Health’s clinical team will share simple tips that can bring relief to your teams while engaging and empowering your patients. Patti Lael and Julie Westrick, both registered nurses and CPXPs, have been working with dozens of hospitals to balance improving staff satisfaction and patient experience at the same time. They’ll bring their firsthand expertise and real examples of how frontline successes have been achieved to create more meaningful bedside interactions, provide patients autonomy and comfort, and streamline workflows with automations and integrations on user-friendly technology. Join us to learn practical ways—from no tech to high tech—you can better help your staff so they can better help your patients.
Related content
-
Staff & Provider Engagement
From Forgotten to Heard: Improving Patient Care in Overcrowded EDs
Published August 7, 2025

After a difficult ED stay, patient advisor Joe helped drive improvements at Tampa General Hospital. With input from PFAC and the Inpatient Hold Steering Committee, changes like comfort kits and 24-hour rounding transformed hallway care. On his next visit, Joe felt heard and cared for.
Learn more -
Staff & Provider Engagement
Assessing the Need for a Digital Pre-Visit Tool to Enhance Prenatal Care Preparedness and Satisfaction
Published November 30, 2025

A new mixed-methods study shows that preparedness—not parity or other factors—is the strongest predictor of a positive prenatal care experience. Patients already turn to digital resources to prepare, suggesting a promising path for clinics to offer targeted pre-visit tools, especially for first-time moms.
Learn more -
Staff & Provider Engagement
Physician Empathy: Improving Patient Experience through Listening and Understanding
Published December 22, 2025

By Jackie-Meyers Thompson Question: “Doctor, my back is hurting. It started about two weeks ago and hasn’t let up. Do you know what could be causing this?” Answer: “You know you’re overweight don’t you? That could cause the back pain you’re complaining about” This patient portal exchange certainly leaves a lot to be desired when
Learn more