The Long Road to True Social Justice in Healthcare and Beyond
Moderator:
Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute
Panelists:
Ronald Wyatt MD, MHA | Vice-President and Patient Safety Officer of MCIC Vermont
Nikki Montgomery, MA, MEd, GPAC | Executive Director, Madvocator Educational and Healthcare Advocacy Training
It has been almost a year since the killing of George Floyd. His death sparked protests around the world, made even more significant as the world found itself in the middle of the COVID-19 pandemic. At the same time, the pandemic itself placed a powerful spotlight on the problem of inequities in healthcare overall. May 2020 sparked a renewed wave of awareness about how much systems and policies have impacted people of color, especially Black Americans and how a lack of action has perpetuated deeply rooted realities. In the last year we have seen a greater willingness to talk about systemic racism and a greater commitment to what it will take to it, but how far have we come and where must we still go? Join a dynamic panel of experts, Dr. Ron Wyatt and Nikki Montgomery, facilitated by Jason Wolf, President & CEO of The Beryl Institute as they explore this question and more.
Related content
-
Culture & Leadership | Infrastructure & Governance
Phoneside Manners: Strategies for Effective Communication
As the first point of contact that a patient has with your office, what transpires after the phone’s first ring can set the tone for the entire patient experience and impact patient satisfaction. Phoneside manners occur before a patient even walks through your front doors and can determine the outcome, mindset, and overall satisfaction of
Learn more -
Culture & Leadership
Breaking the transactional mindset: A new path for healthcare leadership built on a commitment to human experience
The purpose of this paper is to review the dominance of transactional business mindsets and practices today that may foster those challenging environments and assert that the use of Service-Dominant Logic (SDL) demonstrates the importance of human relations in developing effective and sustainable organizational performance. Ultimately it can help us lead differently at all levels
Learn more -
Culture & Leadership
It’s More Than Just a Mattress: Multidisciplinary Process Improvement for the Disabled Patient Population
This case study sheds light on how small process changes can make a big difference in creating a positive patient experience without the need for added resources. Tampa General Hospital shares improvement techniques and the investigation methodology used by its multidisciplinary teams to influence an important process change impacting disabled patients.
Learn more