Beyond Invisibility: Creating a Culture of Inclusion for the LGBTQIA+ Community
No one should have to delay or avoid healthcare due to concerns about how they will be treated. The experiences and outcomes of sexual and gender minorities in healthcare need increased attention and actions aimed at eliminating health disparities. Presenters will share how their organization improved LGBTQIA+-centered services and care through four approaches. Discover how the intersection of these four approaches and other strategies are achieving the desired organization-wide results on their journey to strengthened LGBTQIA+ inclusion, and how to better meet the needs of diverse and underrepresented populations in healthcare.
Dr. Rhae-Ann Booker, PhD | Vice President of Diversity, Equity & Inclusion, University of Michigan Health – West
Thomas Pierce, LMSW, MPA | DEI Program Coordinator, University of Michigan Health – West
Related content
-
Infrastructure & Governance | Patient Family & Community EngagementPFAC Restructure: Expanding Councils, Enhancing Quality, Securing Leader Buy-In
2pm ET / 1pm CT / 12pm MT / 11am PT – Join us for an in-depth session on innovative strategies for restructuring Patient and Family Advisory Councils (PFACs) to align with organizational goals and improve patient-centered care. Discover how to expand PFACs to better meet evolving needs, enhance the quality of patient engagement, and
Learn more -
Culture & LeadershipFundamentals of Patient Experience: A Development Pathway for Experience Professionals (Arabic/English) – July/August 2025
This interactive program, resulting in a Certificate in Fundamentals of Patient Experience, engages participants in the concepts central to excelling as a patient experience leader. This course is designed for those looking to advance in the experience profession and wanting to engage in conversations beyond the foundational concepts of patient experience. The program is framed
Learn more -
Patient Family & Community EngagementMy Life, My Story and Life Recovery among Veterans with Substance Use Problems
The United States Veterans Health Administration My Life, My Story (MLMS) program is a patient-centered care intervention where veterans are interviewed about their life story and may grant permission to include it in their electronic health record (EHR). Our purpose was to focus on a sample of MLMS narratives from veterans with self-disclosed substance use
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Beyond Invisibility: Creating a Culture of Inclusion for the LGBTQIA+ Community
Access Now