Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals

Listening Organizations: Elevating the Human Experience in Healthcare through the Lived Experience of Patient & Families

Experts from around the globe in the field of patient and family partnerships explore what is needed to evolve the role of Patient and Family Advisors (PFAs) so healthcare organizations can learn from their experiences. Contributors identify what they see as gaps in PFA utilization and share their hopes for expanded use in the future. Discover the building blocks for becoming a listening organization and using PFAs as an expanded resource in healthcare improvement strategies.

Where Are My Things? Best Practices for Safeguarding Patient Belongings in Hospitals

Managing patient belongings is a challenge for almost all hospitals. Losing a patient’s belongings has a financial impact on the institution and an emotional impact on patients and families. “Where are my things?” shares a collection of best practices for managing personal belongings in hospitals and transforming the human experience in healthcare.

The Human Experience Imperative: Practical insights for executives on organizational strategy, structure and impact

The Impact of Bias on Health Equity and the Human Experience

This paper identifies what bias looks like in healthcare settings and acknowledges its serious and lasting consequences on patient outcomes and overall experience. In this paper, healthcare leaders share what they have learned about addressing bias and the immediate need to begin rebuilding trust with those they serve. Patients and families share their lived experiences of being exposed to bias and how it has impacted their overall approach to healthcare and what needs to change in the future. The paper offers tangible ways in which organizations, leaders and the community-at-large, can create a path to health equity through intentional action to address bias.

Restoring Safe Workplaces in Healthcare: A Commitment to the Human Experience

This paper reveals the impact of incivility and hostility in healthcare workplaces and why ensuring safe environments strengthens the overall capacity to deliver the best in overall care and human experience. Contributors from the US and Brazil reveal why workplace safety is relevant to the human experience and the implications of not being committed to workforce safety as a foundational promise.

Patient Advocacy Data: Discovering the hidden gems in patient feedback

This paper, written in collaboration with the Institute's Patient Advocacy Council, examines how patient advocacy data - complaints and grievances - is used to improve patient experience in healthcare. Through interviews with patient advocates from the U.S. and Australia, the study reveals there is opportunity to use the data more effectively through integration with other safety, quality and patient experience data to make systemic change and process improvements.

Becoming the Best Place To Be: Elevating the Human Experience in Senior Living

This paper, written in collaboration with Pioneer Network, examines human experience in senior living communities through the eyes of those who live and work there. The paper presents opportunities and perspectives to encourage those overseeing experience in senior living communities to listen, understand and act in ways that respect residents as human beings and as individuals.

A Global Perspective on Elevating the Human Experience in Healthcare

This first paper from the Institute’s Global Council includes accounts from individuals committed to elevating the conversation on human experience and expanding the global experience movement. Through the lenses of practitioners from nine countries, the paper reflects how nations have responded to the call to elevate the human experience during a global pandemic and further demonstrates the impact experience has on outcomes.

A Global Inquiry on Excellence in the Diagnostic Journey

This paper explores, through the voices of healthcare leaders, clinicians, staff, patients and family members, the actions and efforts that lead to excellence in the diagnostic experience. As a component of the overall experience, this study also reveals clear alignment to the general insights shared by healthcare consumers on what matters to them in identifying an excellent experience overall. That in itself may be the story that is told here.

Interconnected: An Exploration of Improvement Efforts Connecting Patient Experience and Communication

This paper explores the state of interpersonal communication practices in relationship to the patient experience outcomes in U.S. healthcare organizations from data collected through an online survey with 112 respondents and qualitative insights from selected phone interviews.

Human Experience 2030: A Vision for the Future of Healthcare

The research is grounded in three essential changes for the future as well as foundational needs. Each of the six fundamental actions are explored in the report, which highlights where some of these plans may require more focus. The report concludes with a depiction of how current crises including the COVID-19 pandemic and the reckoning of systemic racism in all areas of society, including healthcare, provide pressure for necessary change. 

Caring for our Children: A Look at Patient Experience in a Pediatric Setting

This PX paper examines evidence of successful patient experience practices in pediatric settings and highlights key findings to help organizations achieve their experience goals.

Innovating the Patient Experience: Trends, Gaps and Opportunities

With discoveries and opportunities transferrable to many healthcare settings, the paper examines innovation through The Beryl Institute’s  Experience Framework. 

Elevating Experience for those Living with Dementia

This PX paper explains the statistical significance of dementia, heightens awareness of the lived experience following a diagnosis, shares the potential impact of person-directed dementia care and provides opportunities for action to elevate the experience of those learning to live well with the condition. 

The Experience of Safety in Healthcare: A Call to Expand Perceptions & Solutions

This PX paper explores the significance of safety strategies in healthcare settings and how these practices influence the patient and clinician experience. 

The Role of Cultural Competence in Delivering Positive Patient Experiences

This PX paper visits the increasing importance of cultural competence and cultural sensitivity in the healthcare sector and how it impacts the experience of patients, their families and support groups. 

Experience Leader: A Critical Role at the Heart of Healthcare

This PX paper explores the role of the experience leader by examining trends in data and sharing the voices and reflections of five senior experience leaders.

The Role of Family Caregivers throughout the Patient Experience