Quality & Clinical Excellence
The Impact of Community Characteristics on Patient Experience
Published March 10, 2026
By: Richard Goo and Dr. Nicole Kirchhoffer, RN
Maimonides Medical Center
When individuals...
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Patient Family & Community Engagement | Quality & Clinical Excellence
Breaking Barriers: Advancing Language Access Through Rounding
Published March 3, 2026
PXE Credit Available
Explore how proactive interpreter rounding supports patients with limited English proficiency. This webinar highlights...
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Quality & Clinical Excellence
Tell Me 3: Aligning Quality, Safety, and Experience Through Dialogue
Published February 17, 2026
PXE Credit Available
"Tell Me 3” is a continuous improvement initiative to promote clear, consistent conversations about...
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Patient Family & Community Engagement | Quality & Clinical Excellence | Staff & Provider Engagement
Collaborative Solutions for Managing Challenging Family Interactions
Published January 27, 2026
PXE Credit Available
Discover a human-centered, multidisciplinary approach to navigating difficult family interactions in healthcare. This webinar...
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Quality & Clinical Excellence
From Myths to Truths: Reframing Physician Perceptions of Patient Experience
Published December 3, 2025
This publication takes an honest and evidence-based look at some of the most common...
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Quality & Clinical Excellence | Staff & Provider Engagement
Breaking Barriers: Strategies for Effective Language Access in Healthcare
Published November 18, 2025
PXE Credit Available
Language access is a vital component of ensuring equitable, safe, and high-quality care for...
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Quality & Clinical Excellence
Perceived Social Support and Its Associated Factors in Patients Undergoing Hemodialysis: A Cross-Sectional Study
Published November 12, 2025
Introduction: Hemodialysis is a vital, lifelong therapy for patients with end-stage kidney disease. Due...
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Quality & Clinical Excellence
Enhancing Post-Operative Patient Care through Improved Discharge Communications for Nurses
Published October 16, 2025
Northwell Health implemented the BPIN initiative—emphasizing Bleeding, Pain, Infection, and Nausea— to enhance the...
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Quality & Clinical Excellence
Action Planning with Low Performers: Transforming Culture to Improve Patient Experience
Published August 24, 2025
BJC Medical Group implemented a structured process to boost patient experience scores for under-performing...
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Culture & Leadership | Quality & Clinical Excellence
Improving Interpreter Services Documentation for Equitable LEP Care
Published July 22, 2025
PXE Credit Available
Patients with Limited English Proficiency (LEP) face significant barriers to accessing quality healthcare, leading...
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Quality & Clinical Excellence
Walk With Me: From Wayfinding to Wellness
Published June 16, 2025
By Rebecca Cooper-Piela, MS, APRN-BC, CHCQM
The experience of COVID and multiple system changes...
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Quality & Clinical Excellence
Connection Call – Back to Basics: Five Priorities for Restoring Human-Centered Care
Published June 12, 2025
Watch the replay of an engaging panel discussion with four contributors to the featured...
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Patient Family & Community Engagement | Quality & Clinical Excellence
ACR Patient Friendly Animations: Empowering Patients in Radiology
Published May 29, 2025
PXE Credit Available
This webinar will review an initiative by the American College of Radiology Patient and...
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Environment & Hospitality | Quality & Clinical Excellence
The Essential Role of Front Desk Staff in Shaping Patient Experience
Published May 21, 2025
By Margo Schlewitz, MS, Manager, Multispecialty Practice Academic Ambulatory Care at the...
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