Patient Family & Community Engagement

Tailoring Communication for Families: Enhancing Understanding and Reducing Stress in Pediatric Care

By Emily Revelle

Communication is the basis of all things we do in healthcare....

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Patient Family & Community Engagement

Research Imitates Life: Researching Within Your Lived Experience

This personal narrative article seeks to bring awareness to and provide an overview of...

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Patient Family & Community Engagement

Primary Care Productivity and Patient Satisfaction Community Practice: What is the Relationship?

Research has shown a consistent positive association between patient and provider experience and improved...

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Patient Family & Community Engagement

Is Timing Everything?: The Role of Time on the Relationship between Patient-Centered Communication and Provider Empathy

Several studies have indicated that providers that successfully implement patient-centered communication (PCC) practices related...

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Environment & Hospitality | Patient Family & Community Engagement

Designing for Pediatric Patient Experience: Expert Insights and Innovations in the Healthcare Built Environment

Incorporating patient-centered and participatory design into healthcare environments is a key strategy for creating...

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Culture & Leadership | Environment & Hospitality | Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement | Quality & Clinical Excellence | Staff & Provider Engagement

A Commitment to Human Experience in Essential Hospitals

A Commitment to Human Experience in Essential Hospitals highlights the innovative practices of essential...

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Patient Family & Community Engagement

Declining a Qualified Medical Interpreter: Helping Patients Understand the Risks

By Tamara Cardoso, UConn Health

At UConn Health, we are committed to putting patient...

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Patient Family & Community Engagement

Transforming the Human Experience through Improved Provider Communication

On the Road with the Cone Health – June 2024

by Amy Kwiatkowski

Earlier...

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Patient Family & Community Engagement | Staff & Provider Engagement

The Importance of Emotional Intelligence in Patient Relations (Part 2)

PXE Credit Available

The Patient Relations department assesses and resolves complex patient issues related to customer service,...

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Patient Family & Community Engagement | Staff & Provider Engagement

The Importance of Emotional Intelligence in Patient Relations (Part 1)

PXE Credit Available

The Patient Relations department assesses and resolves complex patient issues related to customer service,...

read more
Patient Family & Community Engagement

The Legitimacy of the Patient Story: The Unofficial Autoethnography

While communication is the foundation of patient experience, survey data and...

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Patient Family & Community Engagement

A Patient’s Journey: Navigating Life with Type 1 Diabetes

We are all patients. This article represents my views from my...

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Patient Family & Community Engagement

“Not Your Father’s Heart”: How Healthcare Discrimination for Neurodivergent Patients Taught Me About the Human Experience

It is easy to assume all patients who come into a...

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