Patient Family & Community Engagement | Quality & Clinical Excellence

Amplifying the Voices of Those with Lived Experience: The Key to Transforming Healthcare

PXE Credit Available

Across the world, we are seeing changes and transformation in our health care systems....

Patient Family & Community Engagement | Staff & Provider Engagement

Standing Up for the Workforce: Seven Considerations for Patients and Families

In today’s challenging healthcare environment, healthcare workers often face incivility and physical violence that...

Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence

Patient Advocacy Community Connection Call: Leader Rounding

This Patient Advocacy Community Connection Call focused on leader rounding as a follow-up to...

Culture & Leadership | Patient Family & Community Engagement

Culture & Leadership: The Impact of Patients and Families on Decision-Making

By Kelly Foran

This is the fourth blog in a series of eight by...

Culture & Leadership | Patient Family & Community Engagement

We’re All Emotional Beings: That’s What It Is to Be Human

Ben Larsen, Experience Advisor at Baylor Scott & White Health, discusses the significance of...

Patient Family & Community Engagement

Escalating Patient Behavior: Know Before You Go

Knowing the backstory of a disruptive person's journey to the hospital can help guide...

Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence

Falling on Deaf Ears: Special Considerations for Deaf Patients in Healthcare

PXE Credit Available

Often clinicians view Deaf patients as the same as other Limited English Proficiency (LEP)...

Patient Family & Community Engagement

Aligning the Work of Patient Relations: The Value of an Operating Manual

In this case study from Yale New Haven Hospital System, learn how the creation...

Patient Family & Community Engagement

Advancing PFAC Initiatives, Effectiveness & Visibility Through Strategic Planning & Annual Assessment

A senior co-chair of the Family Advisory Council at Boston Children’s Hospital shares how...

Patient Family & Community Engagement

Healing Forward: The Patient. The Provider. The Administrator.

In this PX Blog, I will address the patient experience from a patient's perspective,...

Patient Family & Community Engagement | Staff & Provider Engagement

Using Design Thinking Principles to Reduce Healthcare Barriers & Improve Access

This learning bite brings to light the importance of understanding our patients’ barriers in...

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