Culture & Leadership
Holding space: An effective intervention for when hope wanes
Published August 8, 2025
Holding space is a person-centered, non-judgmental approach to working with clients....
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Culture & Leadership
Understanding Patient Experiences: A Qualitative Study on Communication and Cultural Competence in Multiple Sclerosis Care
Published August 8, 2025
Objective: Effective communication is crucial in multiple sclerosis (MS) care, influencing patient...
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Culture & Leadership
We Are Not THERE Yet! Why the Journey for Experience Excellence Must Persist
Published August 8, 2025
I am concerned, that many in healthcare think they have gotten to a “THERE”...
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Culture & Leadership
Mastering the Art of Listening: The Human Experience Superpower
Published May 5, 2025
As human beings we do not live in isolation. Our existence is framed in...
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Culture & Leadership
Leading in Turbulent Times: Why Experience is Essential to Healthcare’s Future
Published May 4, 2025
Healthcare systems around the world and throughout our community are being buffeted from all...
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Culture & Leadership
Contrasting Patients’ and Healthcare Professionals’ Experience in Hematological Cancer Care Pathway : A Narrative Study
Published April 30, 2025
Hematological cancers represent 10% of cancers diagnosed in Canada. Treatments involve complex care pathways...
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Culture & Leadership
A Role Discovered: Exploring Northwell Health’s Patient Experience Structure and Leadership Characteristics
Published November 13, 2024
Examining the evolution of healthcare, leaders in patient experience (PX) have played a pivotal...
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Culture & Leadership
Why Human Experience Matters
Published November 13, 2024
As we close the 11th volume of Patient Experience Journal and a pivotal year for experience efforts...
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Culture & Leadership
A Commitment to Experience Must Reach Across the Continuum of Care
Published August 8, 2024
A conversation on patient experience is not restricted to one care setting, nor should...
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Culture & Leadership
Looking Back to Move Forward: The Next Decade and Beyond for Human Experience
Published April 30, 2024
This issue comes out at an important moment for the experience...
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Culture & Leadership
The Evolution of Patient Experience: From Holistic Care to Human Experience
Published April 30, 2024
Patient experience has evolved as a critical concept and outcome in...
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Culture & Leadership
Investing in the Bottom Line: The Value Case for Improving Human Experience in Healthcare
Published April 30, 2024
Investment in human experience is imperative for healthcare organizations. It is...
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Culture & Leadership
Breaking the transactional mindset: A new path for healthcare leadership built on a commitment to human experience
Published November 10, 2023
The purpose of this paper is to review the dominance of transactional business mindsets...
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Culture & Leadership
The frontier for human experience is closer than we think
Published August 2, 2023
When we think of frontiers, we think of boundaries between the known and unknown,...
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