A Role Discovered: Exploring Northwell Health’s Patient Experience Structure and Leadership Characteristics

Examining the evolution of healthcare, leaders in patient experience (PX) have played a pivotal...

Why Human Experience Matters

As we close the 11^th volume of Patient Experience Journal and a pivotal year for experience efforts...

A Commitment to Experience Must Reach Across the Continuum of Care

A conversation on patient experience is not restricted to one care setting, nor should...

Looking Back to Move Forward: The Next Decade and Beyond for Human Experience

The Evolution of Patient Experience: From Holistic Care to Human Experience

Investing in the Bottom Line: The Value Case for Improving Human Experience in Healthcare

Breaking the transactional mindset: A new path for healthcare leadership built on a commitment to human experience

The purpose of this paper is to review the dominance of transactional business mindsets...

The frontier for human experience is closer than we think

When we think of frontiers, we think of boundaries between the known and unknown,...

Whose party is it anyway? An invitation from a patient experience advocate

In this commentary, the associate editor of Patient Experience Journal (PXJ) discusses the need...

Building on a decade of hope: Why we must champion the human experience

The pages of PXJ have served a primary purpose, to expand the evidence on...

Partnering with healthcare: The experiences of consumer representatives

The importance of consumer advocacy in person-centred healthcare service planning and delivery is growing....

Everything I needed to know to be a pediatric emergency room doctor, I learned as a waitress

When I began my career as a pediatric emergency medicine physician, I believed I...

Which patient experiences are you capturing? Investigating differences in patient experience drivers by race/ethnicity and survey mode

The intersection of diversity, equity, and inclusion with pediatric Patient and Family Advisory Councils