Culture & Leadership
Leading in Turbulent Times: Why Experience is Essential to Healthcare’s Future
Healthcare systems around the world and throughout our community are being buffeted from all...
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Culture & Leadership
Contrasting Patients’ and Healthcare Professionals’ Experience in Hematological Cancer Care Pathway : A Narrative Study
Hematological cancers represent 10% of cancers diagnosed in Canada. Treatments involve complex care pathways...
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Culture & Leadership
A Role Discovered: Exploring Northwell Health’s Patient Experience Structure and Leadership Characteristics
Examining the evolution of healthcare, leaders in patient experience (PX) have played a pivotal...
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Culture & Leadership
Why Human Experience Matters
As we close the 11th volume of Patient Experience Journal and a pivotal year for experience efforts...
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Culture & Leadership
A Commitment to Experience Must Reach Across the Continuum of Care
A conversation on patient experience is not restricted to one care setting, nor should...
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Culture & Leadership
Looking Back to Move Forward: The Next Decade and Beyond for Human Experience
This issue comes out at an important moment for the experience...
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Culture & Leadership
The Evolution of Patient Experience: From Holistic Care to Human Experience
Patient experience has evolved as a critical concept and outcome in...
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Culture & Leadership
Investing in the Bottom Line: The Value Case for Improving Human Experience in Healthcare
Investment in human experience is imperative for healthcare organizations. It is...
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Culture & Leadership
Breaking the transactional mindset: A new path for healthcare leadership built on a commitment to human experience
The purpose of this paper is to review the dominance of transactional business mindsets...
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Culture & Leadership
The frontier for human experience is closer than we think
When we think of frontiers, we think of boundaries between the known and unknown,...
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Culture & Leadership
Whose party is it anyway? An invitation from a patient experience advocate
In this commentary, the associate editor of Patient Experience Journal (PXJ) discusses the need...
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Culture & Leadership
Building on a decade of hope: Why we must champion the human experience
The pages of PXJ have served a primary purpose, to expand the evidence on...
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Culture & Leadership
Partnering with healthcare: The experiences of consumer representatives
The importance of consumer advocacy in person-centred healthcare service planning and delivery is growing....
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Culture & Leadership
Everything I needed to know to be a pediatric emergency room doctor, I learned as a waitress
When I began my career as a pediatric emergency medicine physician, I believed I...
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