Why Should We Care “What Matters Most” to Our Patients and their Families?
Mary Ann Dragon, Director, Patient and Family Services, Rainbow Babies and Children’s’ and MacDonald Women’s Hospitals University Hospitals, discusses why we should care about what matters most to patients and families. Communicating and making connections show us how to individualize care to support patient and family engagement and participation in the plan of care.
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Why Should We Care "What Matters Most" to Our Patients and their Families?
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