Culture & Leadership

Why human resources policies and practices are critical to improving the patient experience

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Culture & Leadership | Staff & Provider Engagement

Leading Healthcare & PX Teams with Clarity, Confidence and Courage

A healthy, empowering, and inclusive work culture inspires trust and engagement, making it easier to recruit and retain top talent. Yet, it’s harder than ever in this constantly changing world of burnout and overwhelm. In this webinar, healthcare leaders will learn to maximize human potential with a focus on well-being, leveraging the Culture CARES® model
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Culture & Leadership | Staff & Provider Engagement

Enhancing Patient Experience: A Night Shift ER Doctor’s Passion Project

Dr. Donald Wickline of Cone Health, drawing from his experience as a night shift emergency room physician, explores the art and science of communication from a staff/provider engagement perspective. He highlights Cone Health’s C.U.R.O. communication model as a crucial framework for navigating sensitive and critical conversations with patients. This model provides physicians, including Dr. Wickline,
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Culture & Leadership | Patient Family & Community Engagement | Quality & Clinical Excellence

Patient Advocacy Community Connection Call: Leader Rounding

This Patient Advocacy Community Connection Call focused on leader rounding as a follow-up to the webinar, Leader Rounding: A Proactive Approach to Improve Experience, held on October 10, 2023. *Please note: Calls do not provide patient experience education credit (PXE).
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