Why human resources policies and practices are critical to improving the patient experience

Eradicating Jargon Oblivion: Enhancing Patient Experience through Clear Communication

By Dr. Michael B. Pitt  Professor of Pediatrics at the University of Minnesota |  Co-Director of the Clear Clinical Communication Research Group  Introduction  As clinicians, none of us went into medicine to confuse people. Yet studies on our use of jargon – the technical terminology of a given group – reveal that we consistently do