Why HCAHPS is Not Just an Inpatient Initiative
Jan Gnida, Director, Patient Experience & Government Surveys, Professional Research Consultants, discusses how HCAHPS may give healthcare organizations the framework for the patient experience conversation, but the reach goes beyond just those who have direct patient contact.
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Policy & Measurement“Feedback is indeed a dainty dish to set before the Trust”: Comparing how online patient feedback is responded to and used across three hospital Trusts in England
Patients are increasingly reporting about their healthcare experiences in an unsolicited manner online. This emerging resource may offer valuable opportunities for organisational learning. Our study aimed to compare how online patient feedback was responded to and used for improvement in three hospital Trusts. Ethnographic data were collected across three hospital Trusts in England, recruited according
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Policy & MeasurementPolicy & Measurement: The Impact of Patient & Family Involvement
By Rosie Bartel This is the sixth blog in a series of eight by The Beryl Institute’s Global Patient & Family Advisory Board (GPFAB). The intent of this series is to present our perspective on patients’ and families’ lived experience through each of the strategic lenses of The Beryl Institute’s Experience Framework. The Experience Framework
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Policy & MeasurementPX Pulse: Consumer Perspectives on Patient Experience in the U.S. – June 2022
The Beryl Institute and Ipsos released findings from the ninth PX Pulse, a quarterly tracking survey and first of its kind effort to elevate understanding and track current perspectives on patient experience in healthcare across the United States.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events