“What Matters to You?”: A pilot project for implementing patient-centered care

Experience Framework Lens: Innovation & Technology

By Rosie Bartel The Why: As a focus on experience expands, it requires new ways of thinking and doing and the technologies and tools to ensure efficiencies, expand capacities and extend boundaries of care.  P/F Impact: When an organization engages innovative and truly meaningful technology, patients and families experience more efficient care with less stress