What Does Excellent Look Like?

This webinar explores how connection and communication directly impact the human experience in healthcare. Through the lens of “What Does Excellent Look Like?”, we’ll share a practical staff activity that uses a communication framework to identify and reinforce behaviors that reflect excellence. Participants will learn how to define effective versus ineffective communication, discuss what “excellence” means in the patient experience, and discover how tools like the AIDET framework, team huddles, and leader rounding observations can sustain strong communication practices. This session offers tangible strategies to help teams model and maintain excellence in every interaction.

Speakers
-Paul Clarke, MSA, CPXP | Patient Experience and Engagement Specialist, Lee Health
-Missy Moorhead, MSN, BSN, RN, CPXP | Patient Experience and Engagement Specialist, Lee Health

Learning Objectives
-Define effective communication
-Discuss “What is Excellence?” in the human experienced
-Utilize a communication framework to apply skills learned

Non-members can purchase webinars at a cost of $49 each.