What are the most important dimensions of quality for addiction and mental health services from the perspective of its users?
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Policy & Measurement
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Policy & Measurement | Quality & Clinical Excellence
We need to be the patient in the room
Transgender activist Emily Newberry joins Director of Community Experience, Amy Kwiatkowski to share her multi-decade journey of acceptance and understanding and how it led her to the field of patient experience and advocacy. Listen as Emily describes how her own experience navigating the health care system as a transgender woman inspired her to be persistent
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Patient Family & Community Engagement | Policy & Measurement
Staffing Patient Advocacy using Outcome Measures
Hear an overview of the research that went into developing a Patient Advocate staffing model for more than 550 Patient Advocates spanning a 154 VA Medical Centers.
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