Infrastructure & Governance | Pediatrics
Wait time reality check: The convergence of process, perception, and expectation
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Infrastructure & Governance | Staff & Provider Engagement
From the Primary Care Frontline: How to Establish a Practical Patient Experience Program
Hear how Tandigm Health in Philadelphia strategized, set-up, rolled out and managed a provider and patient experience program in its earliest phases – moving from awareness building to metrics/compensation and accountability.
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The Role of Revenue Cycle in Elevating the Human Experience in Healthcare
This paper, published in collaboration with Healthcare Financial Management Association, explores how revenue cycle plays an integral role in a person’s experience well before and after a clinical engagement.
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Patient experience in outpatient clinics: Does appointment time impact satisfaction?
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