Culture & Leadership

Vision, mission, and values: From concept to execution at Mayo Clinic

Published November 12, 2015

Vision, mission, and values: From concept to execution at Mayo Clinic

Related content

Culture & Leadership

Brand YOU: Aligning Values to Build a Brand of Engagement & Strength

Published October 24, 2025

When Vidant Health rebranded to ECU Health, maintaining patient trust and team engagement was critical. This PXLB explores how ECU Health used patient insights and the Brand YOU program to align employees with the new identity—reinforcing trust, loyalty, and a shared commitment to care.
Learn more
Culture & Leadership

YCX: How Three Letters Impacted Culture, Engaged Leaders, and Drove Results

Published May 7, 2025
By Brent A. Grunig, Communications & Training Consultant, The Southeast Permanente Medical Group The Southeast Permanente Medical Group (TSPMG) named 2023 as the “Year of Care Experience”— or YCX. What started out as an idea for a year-long campaign ended up becoming an overwhelming success using a multi-faceted approach across teams and departments within TSPMG
Learn more
Culture & Leadership | Staff & Provider Engagement

Reigniting Frontline Culture Through Service Behaviors

Published March 10, 2026

Discover a proven framework for building a positive, patient-centered culture through standardized service behaviors. This webinar offers interactive strategies – role play, video modeling, and recognition planning – to engage teams in consistency and compassion. Join this webinar to learn how this approach boosted patient experience ratings and courtesy scores while strengthening leadership and team
Learn more