Vision, mission, and values: From concept to execution at Mayo Clinic
Published November 12, 2015
Related content
-
Culture & Leadership | Policy & Measurement
From Patient to Nurse Leader: How a Childhood Hospital Stay Shaped a Career
Published April 19, 2026
In this episode, Jason Wolf sits down with Jerry Mansfield, Vice President and System Chief Nursing Officer at University of Texas Medical Branch, who shares how a simple yet powerful bedside interaction during his childhood hospitalization shaped his path into nursing and leadership. Through that early experience and moment as a patient, he reflects on
Learn more -
Culture & Leadership | Patient Family & Community Engagement
Reflections on “What Matters”
Published June 2, 2026
Complimentary – Learn how the “What Matters to You?” movement began in Scotland and how 14 years of asking this powerful question has influenced person-centered care around the world. Through practical examples and lessons learned, this webinar explores ways to strengthen partnerships, support shared decision-making, and ensure care is guided by what matters most to
Learn more -
Culture & Leadership | Staff & Provider Engagement
Heartfelt and Healing: Mastering the Art of an Apology in Human Experience
Published April 8, 2025

In this webinar, participants will explore the expertly designed service recovery process developed by the Patient Experience team at Allegheny Health Network, a 10-hospital system in Western Pennsylvania. Attendees will learn how to enhance their current service recovery techniques through a collaborative, system-wide approach. This approach emphasizes sincerity, accountability, active listening, validation, and patient collaboration
Learn more