Virtual Care: How to Turn a Short-term Fix into a Long-term Strategy

A team that took on virtual care as crisis management in 2020 has evolved it into a long-term strategy for better clinical workflows, patient experiences, and operational benchmarks. Join team members of the virtual care initiative from Lehigh Valley Health Network to hear their journey with virtual care, including what technologies and use cases they’ve tried, what they’ve learned from patients and staff, and what they’re doing next for the future of virtual care implementations. They’ll share lessons and anecdotes from their own experiences, as well as tips for implementing your own virtual care initiatives.
Learning Objectives:
– Identify use cases for virtual care at your hospital.
– Determine the best technology option to deploy virtual care.
– Operationalize virtual care strategies across your organization.
Speakers:
Marjorie Lavin, BSN, MHA, RN-BC | Director, Clinical Informatics, Lehigh Valley Health Network
Joe Napolitano, PhD, MPH, RN, CRNP, FAAN | VP Network Operations & Nursing Liaison Services, Lehigh Valley Health Network
Jaclyn Stine, MBA, CPHIMS | Clinical Informaticist, Lehigh Valley Health Network
*PX Marketplace webinars are complimentary.
Brought to you by:
Related content
-
Culture & Leadership
A Human Experience Pioneer in Brazil
Marcelo Alvarenga, CEO of ConectaEXP Brazil, joins Jason Wolf, CEO & President of The Beryl Institute to discuss his passion for education in the healthcare experience space in Brazil. Listen in as Alvarenga describes the innovative efforts he has helped lead that have inspired Brazilian healthcare institutions to commit to a focus on human-centered care.
Learn more -
Innovation & Technology
Experience Framework Lens: Innovation & Technology
By Rosie Bartel The Why: As a focus on experience expands, it requires new ways of thinking and doing and the technologies and tools to ensure efficiencies, expand capacities and extend boundaries of care. P/F Impact: When an organization engages innovative and truly meaningful technology, patients and families experience more efficient care with less stress
Learn more -
Innovation & Technology | Patient Family & Community Engagement
What’s Your ETA for Improved PX? Best Practices from Emory Healthcare
When patient experience (PX) is an organizational priority, how you get there matters. Five years ago, Emory Healthcare piloted a mobile app to guide patients through their emergency department (ED) visit. Now, over 60% of their ED patients use it to view personalized wait time estimates, see the status of their test orders and results,
Learn more