Using Social Media to Support Quiet at Night
Published July 27, 2026
Discover how Northwell Health used short-form social media content to reinforce Quiet at Night practices, engage nursing staff, and keep the importance of patient rest top of mind. Learn practical strategies for using creative, authentic messaging to support a culture of healing beyond traditional education.
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Environment & Hospitality | Innovation & Technology
The Hospitality Effect: Creating a Culture to Improve Care & Outcomes
Published August 15, 2024
Complimentary – Elevating a great medical experience to a great patient experience means focusing on creating a great human experience. And that requires hospitality—not just in physical environments, but also in personal connections and experiences that help people feel seen and heard. Incorporating the principles of hospitality into patient care impacts the experience of patients,
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Environment & Hospitality
Caring Beyond the Physical: The Essential Role of Spiritual Care
Published October 15, 2026
Spiritual care is more than religion. It is about helping people find meaning, hope, and connection during life’s most vulnerable moments. In this episode of Humans in Healthcare, Rev. Christine Davies, Director of Spiritual Care at Robert Wood Johnson University Hospital, challenges common misconceptions about chaplaincy and illustrates how chaplains support patients, families, and healthcare
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Environment & Hospitality
Walking the Walk: Essential criteria for organisations when recruiting consumers as employees
Published February 5, 2024
By Liz Newton Identified lived experience roles are increasingly being established by health organisations outside of the traditional mental health service and peer worker context. These are often quality improvement, innovation, or research organisations with a health focus, and the lived experience role is tasked with being a “voice of systemic advocacy” while also building
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