Using patient value statements to develop a culture of patient-centred care: a case study of an Ontario, Canada hospital

Developing Multidisciplinary Committees for Patient Experience Effectiveness

This webinar explores how to move beyond recognizing the value of patient experience to embedding patient- and family-centered care into organizational culture. Learn how Patient Experience Committees, including a successful Cleanliness Committee, have driven improvements in HCAHPS scores, engagement, and collaboration. Discover strategies for structuring a Patient Experience Steering Committee with multidisciplinary subcommittees aligned to