Using patient value statements to develop a culture of patient-centred care: a case study of an Ontario, Canada hospital

Nonviolent Communication to Improve the Human Experience

Discover the transformative power of Nonviolent Communication (NVC) in this engaging webinar. Grounded in emotional intelligence, NVC equips healthcare professionals with tools to resolve disputes and prevent conflict escalation through clear, compassionate communication. Participants will explore NVC’s four-step framework, which focuses on identifying feelings, understanding needs, and connecting with values that shape actions and motivations.