Unexpected Healers Create Moments that Matter for Patients and Families
As healthcare healers, we touch many lives. Many of our patients and their families are thankful for this and reach out to share gratitude in many ways. They send notes, fill out focused recognition cards, respond to mailed surveys or utilize our Sutter Health new online feedback form. Often in healthcare we think of our clinicians as the only healers but that is not true. Many people in healthcare create very healing moments with our patients and their families. We had the opportunity to speak with 2 unexpected healers who received very personalized compliments from the patients they affected. This webinar highlights there are many people/roles who fall outside of the usual recognition programs yet create moments that matter for patients and families.
Learning Objectives
– Define unexpected healer(s).
– Identify attributes and key characteristics of unexpected healers.
– Identify non-clinical patient facing services used by the patient, caregiver, or family member that align with improved patient experience outcomes.
Speakers:
Ellen (Ellie) Hubbard, CPXP | Patient Experience Consultant, Sutter Health/Sutter Valley Medical Foundation
Debbie Young, BHA, CPXP | Clinical Performance Improvement Consultant, Sutter Health/Patient & Family Engagement Team
Download Unexpected Healers Worksheet
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Environment & Hospitality | Patient Family & Community EngagementElevating the Emergency Department Experience: The Impact of Experience Ambassadors
By Jill Koss, Cook Children’s Medical Center At Cook Children’s Medical Center, we are committed to continuous innovation to enhance the patient and family experience. One key area of focus has been our Emergency Department (ED), where we identified an opportunity to improve the experience of waiting—both in the waiting area and after patients are placed
Learn more -
Culture & LeadershipBuilding the Ultimate Patient Experience Strategy: Lessons from an Iconic Burger
By Lanie L. Dixon and Cassie Voltzke When you think of an iconic burger, what stands out? The unique toppings—melty cheeses, tangy spreads, crisp vegetables, or bold condiments—make it memorable. Yet, the heart of any great burger lies in its fundamentals: the bun and the meat. Without these foundational elements, the toppings wouldn’t have anything
Learn more -
Staff & Provider EngagementCommunicating at an Elementary Level: Lessons from Young Learners
Join us as Katelyn Moser, Senior Director of Patient Experience at MedStar Washington Hospital Center, shares insights from Career and Communication Day—an innovative initiative that brings elementary school students to her campus. This program not only reinforces essential communication skills among staff but also introduces children to the diverse career opportunities within healthcare. Don’t miss
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Unexpected Healers Create Moments that Matter for Patients and Families
$49.00
PURCHASE NOW