Transforming Residents into Patient Experience Champions

This learning bite highlights an innovative approach to integrating patient experience education into a residency program at SUNY Upstate Medical University. Through “Rotation X,” residents engage in “The Voice of the Patient” sessions, gathering insights directly from patients to improve care. Learn how this initiative equips physicians with the skills, knowledge, and tools to enhance patient outcomes.
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Culture & Leadership | Environment & Hospitality | Infrastructure & Governance | Patient Family & Community Engagement | Policy & Measurement | Quality & Clinical Excellence | Staff & Provider Engagement
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Charting Your Path: Elevate Your Patient Experience Career in 2025
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Supporting Remote Teams: Maximizing Employee and Patient Experience
By Laken Francis In an ever-evolving digital age, remote working has become prevalent in all industries. Remote working has become increasingly popular since the introduction of laptops and portable hardware, but we all saw the boom that took place in 2020 when COVID-19 became a pandemic. There were many people, including myself, that never had
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