The Treatment Impact: Cultural Inclusivity in a Modern World
Caring for patients and their families during tumultuous times can be daunting. Many times, we rely on our past experiences, good or bad, to help us through difficult or ambiguous situations. While empathy is a key component of good service, how do we show cultural inclusivity? How can we make a big impact and improve patient experience? We will explore how you can create a positive impact using your greatest asset…your own mind!
Learning Objectives:
– Summarize the impact of cultural inclusivity for patients and their families.
– Discover what common microaggressions and stereotypes may harm relationships.
– Explore the intent vs impact of bias to improve support and advocacy of underrepresented patients and their families.
Speaker: Dr. Theresa Horne, CPTM, SHRM-SCP, Chief Diversity and Equal Opportunity Officer, Defense Counterintelligence and Security Agency
Headliner webinars are complimentary.
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Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
The Treatment Impact: Cultural Inclusivity in a Modern World
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