Infrastructure & Governance

The State of Patient Resident and Family Experience

Jason A. Wolf, President, The Beryl Institute

In continuing its research on the state of patient, resident and family experience in healthcare globally, The Beryl Institute continues to explore and define the opportunities and issues facing healthcare today. Now it is third iteration, this research continues to expand and provides a unique ability to uncover and track significant trends. This session will highlight the findings of this effort and the data presented will afford a comprehensive look at the state of experience, inform us of key priorities and present significant practices. Along with the data, Jason will also place the findings in the context of what is happening in healthcare today to drive the best in experience outcomes and offer actionable recommendations for those looking to provide excellence in the healthcare experience for all they care for and serve.