Infrastructure & Governance

The State of Patient Experience 2019: Looking to the Future of Human Experience

Jason A. Wolf, PhD, CPXP | President & CEO, The Beryl Institute
Paul Tiedt, VP/General Manager, Brand, Service Management Group (SMG)

Now in its 5th edition, The Beryl Institute’s State of Patient Experience Study has provided global insights and evidence on where the experience movement is headed, where it is challenged, how its focus is evolving and what new frontiers it is exploring. Since 2011, the data collected from healthcare leaders around the world has offered a sense of progress and opportunity, a means to reflect and refocus and a guide to set new standards for strategy and practice in healthcare. It too has provided a view of the evolution of the very conversation on patient experience itself. Now, with a clear focus on experience as an integrated concept that encompasses all that both those receiving and delivering care experience and grounded in a framework that touches on the true strategic breadth of the topic, the State of Patient Experience 2019 pushes us to look to the future of human experience. Join The Beryl Institute’s President & CEO, Jason A. Wolf, PhD, CPXP on an exploration of this year’s findings and a reflection on how the discoveries in this year’s study will guide us towards the future of experience for all in healthcare.