The role of governing boards in improving patient experience: Attitudes and activities of health service boards in Victoria, Australia

Human-Centered Leader Rounding: Using Generational Insights and Personalization

Explore how healthcare leaders can design and adapt their rounding processes to cater to different patient and employee generations, combining generational data with a personalized approach that is specific to the individual. The discussion will focus on personalized care, communication preferences, and bridging generational gaps in expectations through a human-centric approach that prioritizes empathy and