The Perceived Usefulness of Patient Narrative Feedback in Primary Care Settings

Research suggests that insights from patient narratives – stories about care experiences in patients’ own words – contain information that can be used to improve care. However, assessments of narratives reported by clinical personnel have been mixed.
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Culture & Leadership | Policy & Measurement
The Treatment Impact: Cultural Inclusivity in a Modern World
Caring for patients and their families during tumultuous times can be daunting. Many times, we rely on our past experiences, good or bad, to help us through difficult or ambiguous situations. While empathy is a key component of good service, how do we show cultural inclusivity? How can we make a big impact and improve
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Policy & Measurement
The Evolving US Patient Experience Measurement and Reporting Landscape: What’s Next for HCAHPS and Why It Matters
The Patient Experience Policy Forum (PXPF) of The Beryl Institute has had a focus on impacting the US patient experience measurement structure since its founding in 2017. PXPF successes over the years have included interfacing with CMS leadership to advocate for updates and improvement of the CAHPS system, including the HCAHPS survey. Significant changes are
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Policy & Measurement
Co-developing a Paediatric Patient Reported Experience Measure: The Perspectives of Children and Young People
Paediatric Patient Reported Experience Measures (PREMs) are tools that capture what children and young people (CYP) value in their healthcare and promote their involvement in clinical decision-making. A standardised paediatric PREM could improve quality of care for CYP across hospital settings, but CYP are rarely included in the development of PREMs. This study aimed to
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