Culture & Leadership

The patient experience movement moves on

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Culture & Leadership | Infrastructure & Governance

Experience Management Everywhere

PX Marketplace (Complimentary) – 2pm ET / 1pm CT / 12pm MT / 11am PT – The healthcare industry continues to evolve. Patient expectations evolve along with it. Patient Experience (PX) teams must evolve as well to address current challenges and proactively position themselves for continued impact. To remain relevant and impactful, next-generation experience teams
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Culture & Leadership

Building the Ultimate Patient Experience Strategy: Lessons from an Iconic Burger

By Lanie L. Dixon and Cassie Voltzke When you think of an iconic burger, what stands out? The unique toppings—melty cheeses, tangy spreads, crisp vegetables, or bold condiments—make it memorable. Yet, the heart of any great burger lies in its fundamentals: the bun and the meat. Without these foundational elements, the toppings wouldn’t have anything
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Culture & Leadership | Patient Family & Community Engagement

Survivor Support Programs Strengthen Patient Experience

In this webinar, participants will gain in-depth knowledge of how providing survivor support programs can enhance the human experience of health care. Survivor support programs are the ideal mechanism to facilitate compassionate connected care between patients, families, and members of the care team. Learning Objectives – Recognize the role survivor support programs have on patient
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