Thank a Life Saver: A Human-Centered Recognition Program Connecting Patient Gratitude, Staff Well-Being, and Patient Experience
Published August 17, 2026
This case study highlights Northwell Health’s “Thank a Life Saver” initiative, a human-centered recognition program that reunites patients and families with the multidisciplinary teams who provided lifesaving care. The program was designed to help healthcare workers see the lasting impact of their work while strengthening staff well-being, recognition, teamwork, and the patient and family experience.
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Staff & Provider Engagement
Reframing Physician Perceptions of Patient Experience: A Physician’s Perspective
Published May 21, 2026
This PX Learning Bite features physician leader Amit Singh, M.D., of Cook Children’s Medical Center, sharing a powerful perspective on why patient experience is not separate from clinical care, but fundamental to better outcomes, safety, trust, and healing relationships. Drawing from key themes in From Myths to Truths: Reframing Physician Perceptions of Patient Experience, this
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Culture & Leadership | Staff & Provider Engagement
Compassion Connected Communication
Published July 9, 2026
Compassion is a critical driver of patient experience, staff well-being, and trust. Grounded in emotional intelligence, this presentation explores compassion as a learnable skill that is expressed through observable behaviors, especially in moments when emotions escalate or dignity is threatened. Participants will examine the differences between sympathy, empathy, and compassion; consider how self-awareness and emotional
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Staff & Provider Engagement
Transforming Patient Comfort with the Help of Volunteers: A Collaborative Initiative in the ED Hold
Published October 2, 2025
Tampa General Hospital’s volunteer-led comfort protocol in the ED Hold offers small, personalized touches—like aromatherapy and ear plugs—that have created a calmer care environment, improved care experiences, and boosted patient satisfaction.
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