Culture & Leadership

Tell Me More: Promoting compassionate patient care through conversations with medical students

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Leadership in healthcare is challenging, particularly when it comes to seamlessly integrating patient experience into daily operations. To address this, OSF developed a step-by-step approach that enabled leaders to naturally incorporate patient experience best practices into their work. Monthly plans spelled out everything leaders needed to know to be successful, from purpose and role definitions
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Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation of the hospital. But is the patient experience defined by the medical care alone? A recent deep-dive study on Voice of the Patient Data highlights the fact that 53% of patients’ feedback focuses on the medical care and teams. The study
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Culture & Leadership

CPXP Informational Webinar: Your Guide to the CPXP Credentialing Process (August 2025)

Complimentary – 12pm ET / 11am CT / 10am MT / 9am PT – Join us for an insightful informational webinar hosted by The Beryl Institute Credentialing team. In this session, we will walk you through everything you need to know about the CPXP (Certified Patient Experience Professional) credential, designed for human experience professionals. During
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