Tell Me 3: Aligning Quality, Safety, and Experience Through Dialogue

“Tell Me 3” is a continuous improvement initiative to promote clear, consistent conversations about new medications, focusing on the name, purpose, and potential side effects. By integrating these discussions into daily workflows, the initiative strengthens patient understanding and drives a culture of quality and safety. This webinar highlights practical tools including the “Tell Me 3” card, medication information resources, teach-back techniques, lean methodology tools, and a pharmacy led “Meds to Beds” program, all designed to improve medication safety, health literacy, and post-discharge adherence to new medications. Aligned with a focus on “Staff Worked Well Together to Care for You,” this integrated approach enhances both patient and staff experience. Attend this webinar to discover how simple communication strategies and lean practices can improve quality and safety, strengthen teamwork, and elevate the overall patient experience.

Speakers
-Kevin Burns, MBA, PA-C, CPXP | Director, Human Centered Care, Harford HealthCare
-Ellen Harry, CPXP, FHX | Director, Human Centered Care, Hartford HealthCare
-Anesta Williams, MS-PSL, BSN, RN, CPXP | Director, Human Centered Care, Hartford HealthCare

Learning Objectives
-Gain insight into how aligning safety, quality, and patient experience efforts can drive improvements in communication, culture, and care delivery.
-Identify practical tools and change management approaches to support the adoption of patient-centered practices like “Tell Me 3.”
-Discover actionable methods to engage multidisciplinary teams in co-designing improvement strategies that can be replicated in their own care environments.

Non-members can purchase webinars at a cost of $49 each.