Breaking Barriers: Strategies for Effective Language Access in Healthcare

Language access is a vital component of ensuring equitable, safe, and high-quality care for all patients. This panel discussion will explore how health systems are approaching language services from compliance and interpreter models to frontline staff engagement. Panelists will share lessons learned, strategies for training and empowering staff, and approaches for measuring the true impact of language access efforts. Participants will gain practical insights to strengthen communication, enhance patient trust, and advance equity in care delivery.

Moderator:
Katelyn Moser, MBA, CPXP | Senior Director, Patient Experience , MedStar Washington Hospital Center + Co-Chair, Language Services Community Council, The Beryl Institute

Panelists:
-Tara DiDonato, MS, CPXP | Senior Director, Patient Experience, NewYork-Presbyterian Brooklyn Methodist
-Rebecca Ruckno, MSW, MBA | Director Language Services, Geisinger + Co-Chair, Language Services Community Council, The Beryl Institute
-Athena Sehr, LCSW | Manager, Patient Relations & Language Assistance Services, Stamford Health

Learning Objectives:
-Identify best practices for implementing and sustaining effective language access programs.
-Examine strategies to engage and empower frontline staff in recognizing and addressing language barriers.
-Evaluate methods for measuring the quality, impact, and outcomes of language access services within healthcare organizations.

Non-members can purchase webinars at a cost of $49 each.