Take a Seat! Effective Communication Strategy to Improve Patient Experience
Debi D’Alba, CPXP | Director, Patient Experience, Yale-New Haven Health System – Greenwich Hospital
Tim Deighan, BA, M Ed. | Patient Experience Coordinator, University Hospitals
Effective communication between patients and healthcare providers is essential in fostering a trusting relationship and positively impacts patient care, outcomes, and the patient experience. Research published in the Patient Experience Journal article, Improving the patient experience through a commit to sit service excellence initiative, shows that nurses who sit down when communicating with patients yield higher patient satisfaction scores. Join this webinar to hear how two organizations, Greenwich Hospital and University Hospitals Health System, are using this strategy to improve the patient experience.
Non-members can purchase webinars at a cost of $49 each.
Related content
-
Culture & LeadershipYCX: How Three Letters Impacted Culture, Engaged Leaders, and Drove Results
By Brent A. Grunig, Communications & Training Consultant, The Southeast Permanente Medical Group The Southeast Permanente Medical Group (TSPMG) named 2023 as the “Year of Care Experience”— or YCX. What started out as an idea for a year-long campaign ended up becoming an overwhelming success using a multi-faceted approach across teams and departments within TSPMG
Learn more -
Culture & LeadershipCPXP Informational Webinar: Your Guide to the CPXP Credentialing Process (August 2025)
Complimentary – 12pm ET / 11am CT / 10am MT / 9am PT – Join us for an insightful informational webinar hosted by The Beryl Institute Credentialing team. In this session, we will walk you through everything you need to know about the CPXP (Certified Patient Experience Professional) credential, designed for human experience professionals. During
Learn more -
Culture & LeadershipContrasting Patients’ and Healthcare Professionals’ Experience in Hematological Cancer Care Pathway : A Narrative Study
Hematological cancers represent 10% of cancers diagnosed in Canada. Treatments involve complex care pathways and various modalities as well as the management and monitoring of multiple side effects. There is limited understanding of these pathways from the perspectives of the people living with cancer (PLC) and the healthcare professional (HCP). The aim of this article
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Take a Seat! Effective Communication Strategy to Improve Patient Experience
$49.00
PURCHASE NOW