Sharpening Communication Skills for Relationship-Centered Care

Amy Steinbinder, PhD, RN, NE-BC, Vice President, Nursing, Evaluation and Quality, Language of Caring, LLC

Relationship-Centered Care moves organizations from task-based care to professional, knowledge-based, compassionate care. It increases nurse gratification and sense of contribution without taking more time. It also enhances the patient experience by building trusting relationships, reducing patient and family anxiety and strengthening emotional support. In this presentation, the presenter will focus on jumpstarting relationship-building between caregivers and patients and making Relationship-Centered Care come alive in everyday interactions. Participants will walk away with concrete skills to personalize care, invite engagement and earn trust from patients and families as well as how to implement skill-building and mastery of relationship-centered communication to achieve breakthroughs in the patient and family experience and HCAHPS performance on Nurse Communication.