Shaping a Human-Centered Patient Experience Across Interdisciplinary Teams

Patient experience directly impacts patient wellbeing and care outcomes, as well as the reputation of the hospital. But is the patient experience defined by the medical care alone? A recent deep-dive study on Voice of the Patient Data highlights the fact that 53% of patients’ feedback focuses on the medical care and teams. The study also shows a significant 42% of patients’ feedback is attributed to “hospitality” aspects of their experience, highlighting that shaping a positive patient experience is a team effort.

Host Julie Branham is joined by Dr. Puneet Freibott, System System Chief Nursing Officer for Beth Israel Lahey Health, and Dr. Jennifer Lorenz, Chief of Patient Experience for University Hospitals, to discuss how interdisciplinary teams, both clinical and non-clinical, can work together to shape a human-centered experience for the patient during their hospital care journey.

-Julie A. Branham, MS, RD, LDN | Vice President, Global Clinical Nutrition, Sodexo Healthcare & Seniors
-Dr. Puneet Freibott, DNP, RN, FACHE, NEA-BC, CCRN-K | System Chief Nursing Officer, Beth Israel Lahey Health
-Dr. Jennifer Lorenz DNP, MHA, MA, RN, CPXP, CNE | Chief of Patient Experience for University Hospitals, University Hospitals

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