See It, Say It, Save It: Empowering Employees to be a Part of the Solution to Patient Belongings

This webinar explores the impact of lost belongings on the patient, their families, and your organization. You will hear best practices for empowering and motivating your staff around the patient belongings process through awareness, education, recognition, and incentive programs. Key learnings will be shared about the See it! Say it! Save it! Program, launched in the fall of 2022 at University of Vermont Medical Center, and how you can adopt and adapt the program at your institution. 

Learning Objectives:
– Explore the patient belongings process, the challenges associated with keeping a patient’s belongings safe, and create an improved process that is meaningful and actionable.
– Identify the impact of lost belongings on patient trust, their healing process, perception of the hospital including the financial impact to patients, families, and organizations.
– Discover an innovative practice for empowering and motivating staff around the patient belongings process through awareness, education, recognition and incentive programs.

Speakers
Kristine Buck, BS | Program and Resource Coordinator, Patient and Family Experience, University of Vermont Medical Center
Kelly Holland, MHA, CPXP | Manager, Patient and Family Experience, University of Vermont Medical Center

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Non-members can purchase webinars at a cost of $49 each.