Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
Join Jason Wolf and Stacy Palmer, authors of Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare, for a conversation on transforming the human experience in healthcare.
At its core, healthcare is human beings caring for human beings—yet the complexities of quality, safety, service, cost, and outcomes often pull organizations in different directions. This webinar will explore how an integrated approach to experience can drive meaningful transformation. Drawing on research, real-world practices, and insights from a global network of experience champions, they will share actionable strategies to help organizations understand the real return on human experience and how it impacts organizational success.
Whether you’re a healthcare leader, experience professional, or simply passionate about creating positive change, this discussion will provide invaluable perspectives on the true impact of human experience.
Speakers
-Stacy Palmer, CPXP | Senior Vice President & COO, The Beryl Institute
-Jason Wolf, PhD, CPXP | President & CEO, The Beryl Institute
Learning Objectives
-Understand the Value of Human Experience in Healthcare
-Apply the Eight Principles of Human Experience
-Evaluate the Impact of Experience Investments
This webinar is Complimentary.
Related content
-
Culture & LeadershipA Human Experience Pioneer in Brazil
Marcelo Alvarenga, CEO of ConectaEXP Brazil, joins Jason Wolf, CEO & President of The Beryl Institute to discuss his passion for education in the healthcare experience space in Brazil. Listen in as Alvarenga describes the innovative efforts he has helped lead that have inspired Brazilian healthcare institutions to commit to a focus on human-centered care.
Learn more -
Culture & LeadershipEradicating Jargon Oblivion: Enhancing Patient Experience through Clear Communication
By Dr. Michael B. Pitt Professor of Pediatrics at the University of Minnesota | Co-Director of the Clear Clinical Communication Research Group Introduction As clinicians, none of us went into medicine to confuse people. Yet studies on our use of jargon – the technical terminology of a given group – reveal that we consistently do
Learn more -
Culture & LeadershipA Human-Centered Approach to Engaging Diverse Families in Pediatric Advisory Groups
By Nikki Montgomery, M.A., M.Ed., GPAC The pediatric world gets it right in many ways when it comes to engaging families. Families have to be involved in care when the patients are children. Families participate in developing care plans, and their expertise about their child is part of developing those plans. Families are welcomed, and
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Return on Human Experience: Eight Principles to Inspire Excellence in Healthcare
$0.00
PURCHASE NOW