Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience
2pm ET / 1pm CT / 12pm MT / 11am PT – This webinar will review evidence regarding remediation of communication skills in healthcare providers, shame in healthcare, and how the two intersect. The experience at our institution includes two pilot programs designed for providers and entire clinics with suboptimal patient experience scores. We will present stepwise strategies, lessons learned, and qualitative and quantitative data that are driving our next steps in augmenting resources and engagement of providers with bottom decile performance.
Speakers
-Laura Kirk, MSPAS, PA-C, CPXP, DFAAPA, FACH | UTSW Assistant Director, Ambulatory Services | UT Southwestern Medical Center
-Haley Kosker, MBA, CPXP | Manager of Patient Experience Data Analytics | UT Southwestern Medical Center
Learning Objectives
-Explore stepwise strategies, lessons learned, and mixed methods data to prioritize resources for engagement of providers with bottom decile patient experience performance.
-Quantify the prevalence of shame within healthcare and reflect on how this impacts healthcare providers’ perspectives toward patient experience resources and training.
-Consider strategies to effectively build trust and mitigate shame when engaging in patient experience remediation and/or coaching for healthcare providers.
*This webinar is an encore presentation from ELEVATE PX 2024.
Non-members can purchase webinars at a cost of $49 each.
If this is a sponsored webinar, your registration will opt you in to receive a one-time email follow-up from the sponsoring organization.
Related content
-
Quality & Clinical ExcellenceI’ve Come to Find that Anyone in Healthcare Has a “Why”
After her younger brother – born with congenital defects and developmental delays – had a traumatic hospital admission experience that impacted her entire family, Stacy Sedlak knew she had to do something to improve the human experience for pediatric patients. Listen in as she discusses her brother’s influence on her “why” and the difficulties that
Learn more -
Environment & Hospitality | Quality & Clinical ExcellenceApplying Equity, Diversity, and Inclusion in Co-Design with Patient Experience Partners
If diversity of your PFACs is a top strategic priority for your hospital, then this learning bite is for you. North York General Hospital shares how it built a recruitment campaign around three actions that led to hiring 14 new advisors from underrepresented communities. With enhanced diversity in their PFACs, the hospital can now better
Learn more -
Culture & LeadershipLooking Back to Move Forward: The Next Decade and Beyond for Human Experience
This issue comes out at an important moment for the experience conversation. It was ten years ago from the publication date of this issue on April 30, 2014, that the first issue of Patient Experience Journal (PXJ) was released. PXJ was intended to be a gathering place. A virtual town square for the experience movement where
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Remediation Strategies to Reduce Shame and Stratify Support for Providers in Patient Experience
$49.00
PURCHASE NOW