Rebuilding Healthcare Volunteer Programs

Connection Calls provide opportunity for networking and idea sharing with peers. In addition to a discussion on a pre-announced topic, each call includes time for general discussion on the issues relevant to the community.
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Culture & Leadership
CPXP Informational Webinar: Your Guide to the CPXP Credentialing Process (August 2025)
Complimentary – 12pm ET / 11am CT / 10am MT / 9am PT – Join us for an insightful informational webinar hosted by The Beryl Institute Credentialing team. In this session, we will walk you through everything you need to know about the CPXP (Certified Patient Experience Professional) credential, designed for human experience professionals. During
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Staff & Provider Engagement
Transforming Healthcare Experience for Deaf Persons: Four Examples Why In-Person Interpreters are Essential
This Learning Bite explores the critical importance of in-person interpreters over Video Remote Interpreting (VRI) for Deaf individuals in healthcare settings. Through four real-world examples, Chelsea Elertson demonstrates how live interpreters can provide essential accommodations as a Deaf person that technology-based solutions could not reliably deliver.
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Staff & Provider Engagement
Re-Recruitment: An Essential Aspect of Human Experience
Healthcare staffing is a major issue facing leaders at all levels and is affected by turnover rates in “The Great Resignation,” as well as the issue of burnout, moral injury, and turnover. In seeking to deal with defining and making human experience as reality, these factors affect every level, from patient experience to workforce experience
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