Rebuilding a Foundation of Trust: A Conversation with Physicians
Moderator:
Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute
Panelists:
Michael Bennick, MD, MA, FACP, AGAF, CPXP | Senior Medical Advisor, Press Ganey | Senior Advisor, Office of Patient Experience – Yale New Haven Health
Liza DiLeo Thomas, MD, CPXP, FAAEM, FACEP | Medical Director of Patient and Provider Advocacy, Emergency Physician, Long Hauler | Ochsner Health
Alexie Puran, MD, MS, FACEP, FAAP, CPXP | Pediatric Emergency Medicine Physician, NYC Health + Hospitals/ Harlem
The first part of this webinar series featured The Beryl Institute’s Nurse Executive Council exploring how best to achieve a much-needed balance between patient/family and staff safety. In part two of the series, three respected physicians will reflect on the 2021 PXJ article, Rebuilding a Foundation of Trust: A call to action in creating a safe environment for everyone, as they share personal stories and suggested actions regarding the current issues of trust plaguing healthcare today. Participants will enjoy an important look at the physician perspective followed by an opportunity to engage in discussions.
Related content
-
Culture & Leadership | Staff & Provider Engagement
Escalation Management: The Journey to Support a Culture of Mutual Respect
Addressing incivility and workplace violence is often challenging for healthcare organizations. Increasing concerns about a rise in incivility has the potential to diminish organizational trust and threaten safety and quality of care. This webinar will describe the development of escalation management training that supports colleagues in maintaining a culture of safety that preserves the caring
Learn more -
Culture & Leadership | Infrastructure & Governance | Staff & Provider Engagement
Ownership at the Frontline: Innovating an Experience Champions Program
Many patient experience teams are small, and it’s hard to do it all. Having an “Experience Champs” program allows us to have multiple hands with one voice influencing all locations. Experience Champs are made up of frontline staff members who are chosen by their leaders as passionate role models. During the last five years, the
Learn more -
Staff & Provider Engagement
The “Ableism” Behind Mental Health Professionals’ Perceptions of Support
This paper presents the personal narrative of the author, an individual who has experienced personal and clinical recovery from mental health difficulties. Diagnosed with a mental disorder (NEUROTIC; ICD-10) during my university years, I endured cognitive dysfunction, panic disorder, derangement of ego, suicidal ideation, and depression. Despite these challenges, I have actively engaged in social
Learn more