Rebuilding a Foundation of Trust: A Conversation with Physicians
Moderator:
Jason A. Wolf, PhD, CPXP, President & CEO, The Beryl Institute
Panelists:
Michael Bennick, MD, MA, FACP, AGAF, CPXP | Senior Medical Advisor, Press Ganey | Senior Advisor, Office of Patient Experience – Yale New Haven Health
Liza DiLeo Thomas, MD, CPXP, FAAEM, FACEP | Medical Director of Patient and Provider Advocacy, Emergency Physician, Long Hauler | Ochsner Health
Alexie Puran, MD, MS, FACEP, FAAP, CPXP | Pediatric Emergency Medicine Physician, NYC Health + Hospitals/ Harlem
The first part of this webinar series featured The Beryl Institute’s Nurse Executive Council exploring how best to achieve a much-needed balance between patient/family and staff safety. In part two of the series, three respected physicians will reflect on the 2021 PXJ article, Rebuilding a Foundation of Trust: A call to action in creating a safe environment for everyone, as they share personal stories and suggested actions regarding the current issues of trust plaguing healthcare today. Participants will enjoy an important look at the physician perspective followed by an opportunity to engage in discussions.
Related content
-
Patient Family & Community Engagement | Staff & Provider EngagementThe Importance of Emotional Intelligence in Patient Relations (Part 1)
The Patient Relations department assesses and resolves complex patient issues related to customer service, billing, and patient care daily by researching errors and patient issues and finding the proper solution to satisfy the needs of the patient and their care partners. Individuals possessing a high emotional intelligence (EI) quotient can use their emotions as a
Learn more -
Staff & Provider EngagementThe Benefits of Partnering a Physician with Patient Advocacy
Partnering a physician with patient advocacy can be a catalyst for cultural transformation, as seen at Ochsner Health. This innovative collaboration fostered transparency, enhanced communication, and strengthened trust between physicians and patient advocates. By valuing perspectives from both sides, the new partnership led to improved experiences for patients, families, and healthcare providers alike. Interested in
Learn more -
Culture & Leadership | Staff & Provider EngagementEscalation Management: The Journey to Support a Culture of Mutual Respect
Addressing incivility and workplace violence is often challenging for healthcare organizations. Increasing concerns about a rise in incivility has the potential to diminish organizational trust and threaten safety and quality of care. This webinar will describe the development of escalation management training that supports colleagues in maintaining a culture of safety that preserves the caring
Learn more
Ask questions, share insights and connect with other experience leaders.
PX ConnectBecome a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Become a member for access to this resource and more:
- Live and On-demand Webinars and Connection Calls
- PX Papers, Case Studies and Research Reports
- PX Connect Online Community
- Discounts on Learning Programs and Events
Rebuilding a Foundation of Trust: A Conversation with Physicians
$49.00
PURCHASE NOW